Privacy Policy

1. Introduction

Krung Watch ("we", "us", "our") operates as a watch repair workshop at 312 Phayathai Road, Ratchathewi, Bangkok 10400, Thailand. This Privacy Policy explains what personal information we collect from people who contact us or use our services, how we use it, and what rights you have in relation to it.

This policy applies to personal data collected through our website at krungwax.world, through our contact form, by telephone, and in person at the workshop.

We process personal data in accordance with the Personal Data Protection Act B.E. 2562 (2019) (PDPA), which governs the collection, use, and disclosure of personal data in Thailand. If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

We collect only the information needed to provide our watch repair services and to communicate with clients about their pieces.

2.1 Information you provide directly

• Full name
• Email address
• Telephone number (if provided)
• Description of the watch and nature of the enquiry
• Postal address (only if the watch is to be returned by courier)

2.2 Information generated by our service

• Service records documenting work carried out on your watch
• Timing machine readings and condition notes
• Parts replaced and lubricants applied
• Dates of intake and collection

2.3 Website usage data

If you have accepted analytics cookies, basic website usage data (page views, session duration, approximate location) may be collected via a third-party analytics service. This data is anonymised and is not linked to your personal identity.

2.4 Legal basis for processing

• Contract: to fulfil a service agreement for watch repair
• Legitimate interest: to maintain service records for future reference
• Consent: for analytics cookies and optional marketing communications

3. How We Use Your Data

• To respond to enquiries and schedule appointments
• To carry out and document watch repair services
• To contact you when your watch is ready for collection
• To maintain a service history for each watch on file
• To send occasional service reminder communications (only if you have consented to this)
• To improve the website through anonymised analytics data

We do not sell personal data to third parties. We do not use personal data for automated decision-making. We do not share data with advertising networks.

4. Data Protection Measures

• Service records are stored in a password-protected system accessible only to workshop staff
• Contact form submissions are transmitted over HTTPS encryption
• Paper records, if used, are stored in locked storage on the premises
• Access to client data is restricted to staff who need it for service purposes
• In the event of a data breach affecting your personal information, we will notify you and the relevant authority in accordance with PDPA requirements

Data retention

Service records are retained for a period of seven years from the date of the most recent service, to allow meaningful reference on future visits. Contact enquiries that do not proceed to a service are deleted after twelve months. You may request early deletion — see Section 6 for your rights.

5. Cookies

Our website uses cookies to remember your preferences and, with your consent, to collect anonymised analytics data. Essential cookies are required for the site to function correctly and cannot be declined.

Please see our Cookie Policy for a full explanation of cookie types and how to manage your preferences.

6. Your Rights

Under the PDPA, you have the following rights in relation to your personal data:

• Right of access: to request a copy of the personal data we hold about you
• Right to rectification: to ask us to correct inaccurate data
• Right to erasure: to request deletion of your data where we no longer have a legitimate reason to retain it
• Right to data portability: to receive your data in a structured, machine-readable format
• Right to object: to object to processing based on legitimate interest
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, contact us at [email protected]. We will respond within thirty days. If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies separately. Following a link does not mean we endorse the content or practices of the destination site.

8. Children's Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted personal information through our website, please contact us so that we may delete it.

9. Policy Updates

We may update this Privacy Policy from time to time. The current version will always be available at this page address. The date at the top of the policy indicates when it was last revised. Continued use of our website or services following an update constitutes acceptance of the revised policy.

10. Contact

For all privacy-related queries, including data access requests and consent withdrawals: