What clients say after the work is done.

Pre-purchase condition unknown

An owner was considering buying a pre-owned modern automatic from a private seller. The watch was running and looked presentable, but there was no recent service history and the asking price was significant.

Diagnostic assessment carried out

The watch was logged and placed on the timing machine. Rate, amplitude, and beat error were recorded. External condition was noted. The movement was not opened — this was a non-invasive assessment only.

Informed negotiation possible

The report showed amplitude at the lower end of acceptable and indicated a service would be due within eighteen months at current lubricant degradation rates. The owner used this to negotiate a reduced purchase price and budgeted accordingly for the next service.

"The report told me exactly what I needed to know before I handed over the money."

Inconsistent timekeeping after years of wear

A daily-worn automatic was gaining between eight and fifteen seconds per day — variable, which suggested something other than a simple regulation issue. It had last been serviced roughly six years prior at a different workshop, with no documentation.

Full service following disassembly findings

The diagnostic showed amplitude of 205 degrees in the crown-up position — below specification. Disassembly revealed a hairspring that had sustained minor contact with the regulator, likely from a knock. The maker procedure was referenced for lubrication and regulation.

Rate within specification, documented

After service, the timing machine showed amplitude of 288 degrees and a rate of plus three seconds per day — within published specification for the calibre. The before and after figures were included in the service report along with a note on the hairspring finding.

"They found something the previous workshop had either missed or not looked for."

Dive watch with aging seals and unknown current rating

A diver who uses their watch for recreational diving brought in a sports model rated to 200 metres. The watch was five years old and had never had seals replaced. The crown felt slightly less precise than before.

Gasket replacement and pressure testing

All serviceable gaskets were replaced, the crystal seal was inspected and renewed, and the crown was lubricated. A dry pressure test was passed before proceeding to a wet test. The testing was conducted against the case manufacturer's rated parameters.

Current rating documented, confidence restored

The watch passed the wet pressure test at its rated depth equivalent. The achieved rating was noted on the service record. The owner now has a document with a current date and a specific tested pressure figure — something the original case specification does not provide.

"I can dive knowing the seal integrity was tested last month, not ten years ago when the watch was made."